During the course of troubleshooting with either a tech support representative or engineer here on the forums, you may be asked to send them your User Log. This is often done automatically in the background if you have the feature enabled, but it speeds troubleshooting along if you send it manually so that it can be inspected right away.   These files can include:   VW User Log.txt VW User Log Sent.txt VW User Log Stage.txt   If you don't see all three, si