This article is for Mac users only, if you are using a different operating system, click HERE.
If you are working with Technical Support about an issue that causes Vectorworks to crash on macOS, you may be asked to send in a crash log. Follow the steps below:
1) Open Finder. The Library folder for your User account is hidden. The easiest way to display it is to open Finder, then hold down the alt/option key on your keyboard while clicking "Go" from the menu bar, then select "Library". NOTE: This is NOT the Log folder directly on your Macintosh HD.
2) Look in the DiagnosticReports folder (Machintosh HD > Users > Username > Library > Logs > DiagnosticReports)
3) Find the most recent files whose names start with "Vectorworks" and end with ".ips".
If your macOS is older than Monterrey (macOS 12), the file name will end with ".crash" instead of ".ips"
Please send those files via email attachment.
4) To help increase the likelihood of these issues being addressed quickly, follow the instructions HERE on how to enable Detailed User Logs as well.
Edited by jblock
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