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    Kaspersky Antivirus - Quarantined or deleted files resulting in red Xs in the user interface


    PVA - Jim

    Some users have reported red X's appearing in their Vectorworks UI. This is often caused by Kaspersky AV:

    unknown.png

    If you are encountering problems specifically with Kaspersky Antivirus, where you are seeing the following errors:

    kaspersky alert.png

    To correct this problem, highlight all of the components that have been removed and choose "Restore"

    Then, click the Settings button:

     

    kaspersky 01.png

    Then, click "Settings" under "Threats and Exclusions"

    kaspersky 02.png

    Then click "Add" and browse to the Vectorworks 20XX folder (or whichever version of Vectorworks you are currently using), and select making sure to check the options to include subfolders.

     

    kaspersky 03.png


    Once you have done this, if you launch Vectorworks again and still encounter problems, you may need to remove Vectorworks and reinstall entirely:

    http://kbase.vectorworks.net/questions/1105/Uninstalling+Vectorworks

    Once you reinstall, the Trusted Location settings should remain, and you should be able to use Vectorworks normally.

    Edited by JimW



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