Jump to content
  • Sign in to follow this  

    Adobe Air Help Installation Failed (Windows)


    PVA - Jim

    Users installing versions of Vectorworks 2010 (and later) on Windows XP, Windows Vista or Windows 7 may encounter an error near the end of their installation that the Adobe Air Help had not installed properly.

    This normally does not affect Vectorworks itself, but you will not be able to access the help system. To correct this error, uninstall both Adobe AIR as well as the Vectorworks Adobe AIR Help application. Go to Start > Control Panel > "Add/Remove Programs" (Or "Uninstall a Program")

    If you see Vectorworks listed, then Choose Vectorworks 2010 Help or Vectorworks 2011 Help and click Uninstall:
     

    AdobeAirHelp01.png



    Choose Adobe AIR and click Uninstall:

     

    AdobeAirHelp02.png


    If it is not listed:

    Download and install the newest version of the Adobe AIR framework from http://get.adobe.com/air/

    From the Vectorworks DVD or downloaded installer folder, run the Vectorworks20XXHelp.air installer again directly, normally you do not need to run the entire Vectorworks installation again:

    Restart the machine; the problem should be resolved.

    Edited by JimW



      Report Article
    Sign in to follow this  


    User Feedback


    There are no comments to display.



    Join the conversation

    You can post now and register later. If you have an account, sign in now to post with your account.
    Note: Your post will require moderator approval before it will be visible.

    Guest
    Add a comment...

    ×   Pasted as rich text.   Restore formatting

      Only 75 emoji are allowed.

    ×   Your link has been automatically embedded.   Display as a link instead

    ×   Your previous content has been restored.   Clear editor

    ×   You cannot paste images directly. Upload or insert images from URL.


 

7150 Riverwood Drive, Columbia, Maryland 21046, USA   |   Contact Us:   410-290-5114

 

© 2018 Vectorworks, Inc. All Rights Reserved. Vectorworks, Inc. is part of the Nemetschek Group.

×
×
  • Create New...